Satush - Peer-to-Peer Food Sharing Platform

Welcome to Satush ("we," "our," or "us"). Satush is a mobile application designed to enable office employees to share untouched homemade meals with nearby coworkers. We are committed to protecting your privacy and ensuring full transparency in how your personal information is collected, used, stored, and safeguarded.

This Privacy Policy applies to all users of the Satush application, including Suppliers (users who list food) and Consumers (users who request food). By registering for or using Satush, you agree to the practices described in this Privacy Policy.

We collect the following categories of information when you use the Satush platform:

We use the information we collect for the following purposes:

• To create, verify, and manage user accounts
• To match Suppliers with nearby Consumers based on location
• To enable in-app chat communication between users
• To send push notifications related to food requests, listing updates, chat messages, account activity, and platform announcements
• To process and validate food exchanges through the app's validation code system
• To prevent fraud, misuse, and unauthorised account access
• To investigate reports of misconduct or policy violations
• To improve app performance, features, and user experience
• To ensure platform safety and integrity
• To comply with applicable legal obligations

Users are solely responsible for:

• Ensuring food is untouched, freshly prepared, and safe for consumption
• Disclosing accurate allergen and ingredient information in their listings
• Checking allergens and dietary suitability before consuming food

Satush and Appnovators shall not be liable for any illness, allergic reaction, injury, or health issue arising from food consumed through the Platform.

Satush does not sell, rent, or trade your personal information to any third party. Your data may be shared only in the following limited circumstances:

We retain personal data in accordance with the following principles:

• Account Data: Retained for as long as your account remains active on the Platform.
• Food Listing Data: Retained for a reasonable period after listing expiry to support dispute resolution and safety investigations.
• Chat Messages: Retained for platform safety and dispute resolution. May be reviewed in cases of reported misconduct.
• Legal Compliance: Certain data may be retained beyond account deletion where required by applicable Indian law.
• Anonymised Analytics Data: Aggregated data may be retained indefinitely for research and product development.

Upon account deletion, your personal data will be permanently removed from our active systems within a reasonable timeframe, except where retention is legally required.

As a user of the Satush Platform, you have the following rights:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request correction of any inaccurate or incomplete personal data.
• Right to Deletion: You may request permanent deletion of your account and associated data.
• Right to Withdraw Consent: You may withdraw consent for optional data collection at any time through your device settings.
• Right to Data Portability: Upon written request, we will provide your personal data in a commonly used, machine-readable format.
• Right to Object: You may object to certain types of data processing, including the use of your data for analytics.

We implement industry-standard security measures to protect your personal data:

• Encrypted data transmission using HTTPS / TLS protocols
• Secure authentication systems including OTP-based verification
• Role-based access controls limiting internal access to user data
• Secure cloud infrastructure with access logging and monitoring
• Regular security assessments and vulnerability reviews

The Satush Platform is intended solely for individuals aged 18 years and above. We do not knowingly collect, store, or process personal data from individuals under the age of 18.

If we become aware that a user under the age of 18 has created an account or provided personal data, we will immediately suspend the account and delete the associated data.

The Satush app may integrate with or rely upon the following categories of third-party services:

• Cloud hosting and infrastructure providers - for secure data storage and platform operations
• Push notification services - for delivering real-time alerts to user devices
• Analytics and crash reporting tools - for monitoring app performance and diagnosing issues
• Payment gateways - for processing charges on paid food listings, where applicable

Users may permanently delete their Satush account at any time:

• Navigate to your Profile section within the app.
• Select the Account Deletion option.
• Confirm your request. Account deletion is permanent and cannot be undone.

Upon deletion:

• Your personal data, food listings, and chat history will be permanently removed from active systems.
• Certain data may be retained where legally required (e.g., for dispute resolution, fraud prevention, or regulatory compliance).
• Anonymised, non-identifiable data may be retained for analytics purposes.

The App may send push notifications and in-app messages related to:

• Incoming or accepted food requests
• Updates to active food listings
• New chat messages from other users
• Account activity and security alerts
• Platform announcements and policy updates

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or platform features. When material changes are made:

• Users will be notified through the app or via registered email.
• The updated Policy will be published in the app with a revised Last Updated date.

This Privacy Policy is governed by the laws of India, including applicable provisions of the Information Technology Act, 2000, and any rules or regulations made thereunder. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of courts located in India.

For any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please contact:

We are committed to addressing all privacy-related enquiries promptly and transparently.